“Communication is the key to creating understanding and unification in families. Putting yourself in the shoes of the other person will go a long way toward helping you understand their point of view.

If the other person is abusive or uncooperative, decide what the best way is to deal with this person to maintain your physical and emotional health and well-being.

There is nothing you can do to change that person, so concentrate on remaining the person you want to be when you have to be in their presence. In order words, create a plan of how you will stay calm, act with respect, and communicate with a loving tone.

You can practice your response to words or actions that would normally trigger you into arguments or hurtful comments.”

– The 5C Solution book by Cindy Cipriani